*Additional Shipping delays of up to 2-4 weeks may occur due to Covid-19 and Carrier delays
*UPS and FedEx delivery claims may take up to 30 days
We appreciate your patience during these trying times.
SHIPPING & TAX
FREE SHIPPING ON ORDERS OVER $75.00 IN THE CONTIGUOUS U.S.*
Small Ticket Items; such as boot laces, jewelry, etc., will have a combined fee that includes both shipping + handling.
$7.95 FLAT RATE ON ORDERS TOTALING $20.01 - $74.99
$4.00 FLAT RATE ON ORDERS OF 20.00 OR LESS
*DUE TO HIGH CUSTOMER DEMAND WE NOW SHIP TO ALASKA AND HAWAII!
$30.00 FLAT RATE PER ORDER ON ALL PURCHASES TO AK AND HI
Family Footwear Center will charge all applicable sales taxes per state.
If you live in a state that does not charge sales tax, you will be charged sales tax, if applicable, for the state where your order is being shipped to.
Orders are processed Monday-Friday between 9:00am and 5:00pm EST and all orders are first screened by our Customer Service Team prior to finalizing orders, due to factory and warehouse slow-downs because of Covid-19.
All items are shipped from one of our five store warehouses, or a manufacturer's distribution center.
Items shipped from our store warehouses typically ship within 1-2 business days of processing your order. Items shipped from manufacturer's distribution centers may take up to 3 business days to ship out.
Once your order has been processed, you will receive a confirmation email.
When your item(s) ships, your order will be updated with your Tracking Information.
Please be sure to check for these updates in your email inbox, but keep in mind that these may wind up in your SPAM or Promotional email folders.
You should receive your order within 2-10 full business days, but due to Covid-19 and Carrier delays, this is just an estimate. We appreciate your patience in this matter.
EXPEDITED SHIPPING | SIGNATURE DELIVERY CONFIRMATION | INSURANCE
In most cases, orders are eligible for additional shipping services including faster, expedited shipping, signature confirmation, delivery confirmation and package insurance. These services must be requested by phone prior to placing an order and customers are responsible for the additional fees associated with these services. Please be aware that some carriers have temporarily suspended any guarantees on shipping times, regardless of paying for a premium delivery service.
Orders placed using our standard ground shipping method do not include signature confirmation, delivery confirmation or insurance. Family Footwear Center, Inc., the shipper and the delivery company are not responsible for packages once they have reached the shipping address destination.
As a result, if your shipping address is not a reliable and safe place for deliveries to be made, please reach out to your local delivery man, about their additional services, such as their secure package drop-off points.
Unfortunately, we do not ship to locations outside of the contiguous United States.
However, some customers choose to use a Ship-Forwarding Company that accepts delivery of your order on the US mainland and then charges you an additional fee to send it on to your country.
Please note-that due to the high number of international shipping requests and SPAM emails that our sales staff receive, we will not respond to any requests for direct shipment of products to any locations outside of the USA.
FREQUENTLY ASKED QUESTIONS
Do you Ship to APO Addresses?
Yes, we ship to APO Addresses, but our liability for the shipment ends once the US Postal Service has delivered it to the ship-to address that is noted on the order.
Can My Order be Shipped to Alaska or Hawaii?
Yes, but there is a $30.00 Flat Rate Fee per order, on all shipments going to AK and HI
Do You Ship to P.O. Boxes?
Orders are shipped via FEDEX or UPS Ground Service. We are able to ship only some selected items to P.O. Boxes. A physical street address is required for all deliveries. Please call our Customer Service Team with any questions you may have Monday-Friday 9am-5pm EST.
What If My Item is Out-of-Stock or On a Back-Order?
In the event that an item you have ordered is out-of-stock, or on a back order, we will notify you with this information via email or phone, unless availability of the item is otherwise noted on the product description page. Your credit card or PayPal transaction will not be accepted until we have received instructions from you on how to proceed with your order.
Where Can I Find My Order's Tracking Number?
Our items ship out from many different locations; such as our five store warehouses and various manufacturer's National Distribution Centers. As a result, we are unable to provide automated tracking numbers for some orders. In some cases, most often if you live close to the warehouse shipping your item, you may receive your order before receiving your Tracking Information.
How Can I Contact a Customer Service Representative?
Our friendly representatives are available to assist you Monday-Friday, 9am-5pm EST.
Online Customer Service Email: email@example.com
Online Customer Service Phone: 888-855-0119