Shipping delays are occurring due to Covid-19
Click here for the latest information.
SHIPPING & TAX
FREE SHIPPING ON ORDERS OVER $75.00 IN THE CONTIGUOUS U.S.*
Small Ticket Items; such as boot laces, jewelry, etc., will have a combined fee that includes both shipping + handling.
$7.95 FLAT RATE ON ORDERS TOTALING $20.01 - $74.99
$4.00 FLAT RATE ON ORDERS OF 20.00 OR LESS
*DUE TO HIGH CUSTOMER DEMAND WE NOW SHIP TO ALASKA AND HAWAII!
$30.00 FLAT RATE PER ORDER ON ALL FOOTWEAR PURCHASES TO AK AND HI
Family Footwear Center will charge all applicable sales taxes per state.
If you live in a state that does not charge sales tax, you will be charged sales tax, if applicable, for the state where your order is being shipped to.
Orders are processed Monday-Friday between 9:00am and 5:00pm EST.
All items are shipped from one of our five store warehouses, or a manufacturer's distribution center.
Items shipped from our store locations typically ship within 1-2 business days of processing your order. Items shipped from manufacturer's distribution centers may take up to 3 business days to ship.
Once your order has been processed you will receive a confirmation email with your shipping details. You should receive your order within 2-10 full business days from the date of the shipping details email.
EXPEDITED SHIPPING | SIGNATURE DELIVERY CONFIRMATION | INSURANCE
In most cases, orders are eligible for additional shipping services including faster, expedited shipping, signature confirmation, delivery confirmation and package insurance. These services must be requested by phone prior to placing an order and customers are responsible for the additional fees associated with these services.
Orders placed using our standard ground shipping method do not include signature confirmation, delivery confirmation or insurance. Family Footwear Center, Inc., the shipper and the delivery company are not responsible for packages once they have reached the shipping address destination. As a result, if your shipping address is not a reliable and safe place for delivery companies to leave packages outside, please inquire about their additional services prior to placing your order.
Unfortunately we do not ship to locations outside of the contiguous United States.
Some customers choose to use a Ship-Forwarding Company that accepts delivery of your order on the US mainland and then charges you an additional fee to send it on to your country.
Please note-that due to the high number of international shipping requests and SPAM emails that our sales staff receive, we will not respond to any requests for direct shipment of products to any locations outside of the USA.
FREQUENTLY ASKED QUESTIONS
Can my order be shipped to Alaska or Hawaii?
Yes, but there is a $30.00 Flat Rate Fee per order, on all shipments going to AK and HI
Do you ship to P.O. Boxes?
Orders are shipped via FEDEX or UPS Ground Service. We are able to ship only some selected items to P.O. Boxes. A physical street address is required for all deliveries.
What if my item is out-of-stock or on a back-Order?
In the event that an item you have ordered is out-of-stock, or on a back order, we will notify you with this information via email or phone, unless availability of the item is otherwise noted on the product description page. Your credit card will not be charged until we have received instructions from you on how to proceed with your order.
Where can I find my order tracking number?
Our items ship out from many different locations, including our five store warehouses and various manufacturer's National Distribution Centers. As a result, we are unable to provide automated tracking numbers for some orders.
How can I contact a Customer Service Representative?
Our friendly representatives are available to assist you Monday-Friday, 9am-5pm.
Online Customer Service Email: firstname.lastname@example.org
Online Customer Service Phone: 888-855-0119