Family Footwear Center Values Every Order
Family Footwear Center is a small family-run business that treats our employees, and our customers, like one of the family. This is why we take the time to inform you about what the serious issues have been, in getting footwear from the factory, to the stores, and then into your hands. This recent worldwide shortage of newly made boots and shoes, slippers and sandals has been challenging and we appreciate your patience and understanding during this difficult time.
Why Are There Work Boot Shortages?
Since 2020 began, Covid-19 has created disruptions in the supply chain of work boot materials getting to the factories. While some footwear is exclusively made in America from start to finish, most footwear companies choose to import the very best materials from around the globe to make their products. This could be the leathers that are used, the cushioning and insulating materials, or even the small materials such as the eyelets and the shoe laces. With the massive delays of cargo ships at U.S. and foreign ports, many production lines have been stalled, stopped mid-production, or been cancelled altogether.
You can read more in-depth information about these issues HERE on our recent blog.
- Orders are processed Monday-Friday between 9:00am and 5:00pm EST.
- Customer Service team members screen each and every order prior to processing to confirm current stock availability, which can change moment to moment. Items may show in stock at the time of ordering, yet be out-of-stock by the time the order is fulfilled. Unfortunately, this is out of our control and we appreciate your patience in this matter. If a back-order date is available, we will provide that to you as an option.
- All items are shipped from one of our five store warehouses, or directly from a manufacturer's Nationwide Distribution Center.
- Items shipped from our five store warehouses typically ship within 1-2 business days after processing.
- Items shipped from Manufacturer Distribution Centers may take much longer to ship out, due to the varying levels of their staffing and transportation delays.
- Once your order has been fully processed, or your back-order has been placed, you will receive a Confirmation Email that states that your order is "Awaiting Shipment."
- When your order ships, your order will be updated with your Tracking Information.
If your requested item is on a back-order, we will reach out to you via Email, as well as through an order message, to see how you would like to proceed.
Keeping a Back-order will secure your place in line with the factory, as the footwear comes out of production. Manufacturers fulfill the orders in the sequence in which they were received.
In the past few weeks we have seen work boot prices begin to skyrocket, with some major brands seeing price increases of up to $40.00 per pair. This is because of the high cost of shipping containers and a 40% cost surge for gasoline that affects transportation costs. Back-orders placed with Family Footwear Center locks in the day's current pricing, even if the cost of the boots goes up prior to their finishing production.
Back-order dates are filling up quickly, so if you decide to cancel the order and plan to order it at the time they are expected to finish production, you may find that all the orders coming from the factory have already been spoken for by pre-orders, (back-orders) and you may find the next production date may not be scheduled for another 3-6 months, or even longer.
Back-Order dates given to you have been provided to us by the Manufacturer's themselves on a daily basis. The dates given to us are only their estimates and can continually change in either direction. If you do place a back-order, we will provide you with any updates, as soon as they are given to us from the factories.
Once your back-order is placed, your order will remain in the "Awaiting Shipment" state until your back-order has shipped.
Be sure to check for Back-Order Updates in your Email's SPAM or Promotional Folders, as these updates sometimes wind up there depending on your personal email settings.
Please feel free to call our Web Team at 888-855-0119 Monday-to Friday 9AM-5PM EST to check on the status of your back-order.
SHIPPING & TAX
FREE SHIPPING ON ORDERS OVER $75.00 IN THE CONTIGUOUS U.S.*
Small Ticket Items; such as boot laces, jewelry, etc., will have a combined fee that includes both shipping + handling.
$7.95 FLAT RATE ON ORDERS TOTALING BETWEEN $20.01 - $74.99
$4.00 FLAT RATE ON ORDERS OF $20.00 OR LESS
*DUE TO HIGH CUSTOMER DEMAND WE NOW SHIP TO ALASKA AND HAWAII
$30.00 FLAT RATE PER ORDER ON ALL PURCHASES TO AK AND HI
Family Footwear Center will charge all applicable sales taxes per state.
If you live in a state that does not charge sales tax, you will be charged sales tax, if applicable, for the state where your order is being shipped to.
EXPEDITED SHIPPING | SIGNATURE DELIVERY CONFIRMATION | INSURANCE
In most cases, orders are eligible for additional shipping services including faster, expedited shipping, signature confirmation, delivery confirmation and package insurance. These services must be requested by phone prior to placing an order and customers are responsible for the additional fees associated with these services. Please be aware that some carriers have temporarily suspended any guarantees on shipping times, regardless of paying for a premium delivery service.
Orders placed using our standard ground shipping method do not include signature confirmation, delivery confirmation or insurance. Family Footwear Center, Inc., the shipper and the delivery company are not responsible for packages once they have reached the shipping address destination.
As a result, if your shipping address is not a reliable and safe place for deliveries to be made, please reach out to your local delivery man, about their additional services, such as their secure package drop-off points.
Unfortunately, we do not ship to locations outside of the contiguous United States.
However, some customers choose to use a Ship-Forwarding Company that accepts delivery of your order on the US mainland and then charges you an additional fee to send it on to your country.
Please note-that due to the high number of international shipping requests and SPAM emails that our sales staff receive, we will not respond to any requests for direct shipment of products to any locations outside of the USA.
FREQUENTLY ASKED QUESTIONS
Do you Ship to APO Addresses?
Yes, we ship to APO Addresses, but our liability for the shipment ends once the US Postal Service has delivered it to the ship-to address that is noted on the order.
Do You Ship to Alaska or Hawaii?
Yes, but there is a $30.00 Flat Rate Fee per order, on all shipments going to AK and HI
Do You Ship to P.O. Boxes?
Orders are shipped via FEDEX or UPS Ground Service. We are able to ship only some selected items to P.O. Boxes. A physical street address is required for all deliveries. Please call our Customer Service Team with any questions you may have at: 888-855-0119 Monday-Friday 9am-5pm EST.
What If My Item is Out-of-Stock or On a Back-Order?
In the event that an item you have ordered is out-of-stock, or on a back order, we will notify you with this information via email or phone, unless availability of the item is otherwise noted on the product description page. Your credit card or PayPal transaction will not be finalized until we have received instructions from you on how to proceed with your order.
Where Can I Find My Order's Tracking Number?
Our items ship out from many different locations; such as our five store warehouses and various manufacturer's National Distribution Centers. As a result, we are unable to provide automated tracking numbers for some orders. In some cases, if you live close to the warehouse shipping your item, you may receive your order before receiving your tracking Information from our customer service team.
How Can I Contact a Customer Service Representative?
Our friendly representatives are available to assist you Monday-Saturday, 9am-5pm EST and Sunday 10am-5pm EST.
Online Customer Service Email: email@example.com
Online Customer Service Phone: 888-855-0119