COVID-19

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NOTICE ON SHIPPING DELAYS:

While we are able to accept orders on our website, some shipments may be delayed up to 2-4 weeks from time of ordering.

This is because most of our nationwide vendor's warehouses had been temporarily closed down during this National Health Emergency for over 6 months and they are now working with limited warehouse staff and limited work schedules, and are experiencing delays in shipping out their products with major carriers such as Fedex and UPS. 

At this time, orders fulfilled by our own five warehouses are still shipping within 1-2 business days of processing, but keep in mind that the major shipping companies; such as FedEX, UPS and USPS, are experiencing their own delays due to shipping volumes, with their delivery hubs being inundated with parcels. It is not uncommon to see no movement for a day or two, when checking on the progress of your order tracking details.

We appreciate your patience and understanding in this matter.

Family Footwear Center is taking all appropriate, preventative measures to protect the health and well-being of our customers, and of our warehouse associates who will be packing up the orders.

We will monitor this situation closely and update our website as needed, as this may change on a daily basis.

PLEASE NOTE: Due to an increased volume of phone calls we are receiving daily regarding delivery updates, we encourage you to contact the carrier directly, or that you contact us by email at sales@familyfootwearcenter.com with any questions you may have about your order status.

 

A LETTER TO OUR CUSTOMERS

Protecting the health and safety of our customers, employees, friends and families is our top priority. We understand the evolving spread of the Coronavirus (COVID-19) in the United States has caused great concern for the well-being of our patrons

We here at Family Footwear Center are closely monitoring developments and following guidelines from the Center of Disease Control and the World Health Organization

Our stores are equipped with anti-viral cleaning supplies and our associates are advised to follow hygienic safety protocols, in an effort to mitigate potential spread of any illness.

Employees are regularly washing their hands and advised to stay home if not feeling well. Our team is being extra vigilant in disinfecting counter tops, pin pads, pens, door handles, and all commonly touched surfaces.

We value our long-standing relationships with our loyal customers. Please know we still look forward to servicing your footwear needs and providing you and your families with comfortable, supportive footwear.

Please reach out to us at 
sales@familyfootwearcenter.com
with any additional questions or concerns.

Sincerely,
Family Footwear Center