NOTICE ON SHIPPING DELAYS:
While we are able to accept orders on our website, some shipments may be delayed up to 2-4 weeks from time of ordering, due to circumstances beyond our control.
Most of our vendor's warehouses across the country had been temporarily closed down for over 6 months in 2020 and they are now working with limited warehouse staff and limited work schedules. This is creating significant delays in the warehousing, coupled with delays being experienced with major shipping carriers.
At this time, orders fulfilled by our own five warehouses are still shipping within 1-2 business days of processing, but shipping companies; such as FedEx, UPS and USPS, are experiencing their own delays due to shipping volumes, and with their delivery hubs being inundated with parcels. It is not uncommon to see zero movement of your order for a day or two when checking your tracking details.
We appreciate your patience and understanding in this matter.
Family Footwear Center is taking all appropriate, preventative measures to protect the health and well-being of our customers, and of our warehouse associates who will be packing up the orders, according to CDC recommendations and current State Mandates in New York, Vermont and Massachusetts where our five warehouses are located.
PLEASE NOTE: Due to an increased volume of phone calls we are receiving daily, regarding delivery updates, we encourage you to contact the carrier directly, or that you contact us by email at sales@familyfootwearcenter.com with any questions you may have about your order status.
A LETTER TO OUR CUSTOMERS
Protecting the health and safety of our customers, employees, friends and families is our top priority. We understand the evolving spread of the Coronavirus (COVID-19) in the United States has caused great concern for the well-being of our patrons
We here at Family Footwear Center are closely monitoring developments and following guidelines from the Center of Disease Control and the World Health Organization
Our stores are equipped with anti-viral cleaning supplies and our associates are advised to follow hygienic safety protocols, in an effort to mitigate potential spread of any illness.
Employees are regularly washing their hands and advised to stay home if not feeling well. Our team is being extra vigilant in disinfecting counter tops, pin pads, pens, door handles, and all commonly touched surfaces.
We value our long-standing relationships with our loyal customers. Please know we still look forward to servicing your footwear needs and providing you and your families with comfortable, supportive footwear.
Please reach out to us at
sales@familyfootwearcenter.com
with any additional questions or concerns.
We hope you stay safe and well,
Family Footwear Center