Shipping Policy

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How long will it take to get my order?

Orders are processed Monday-Friday between 9:00am and 5:00pm EST. All items are shipped from either one of our store locations or the manufacturer's distribution centers. Items shipped from our store locations typically ship within 8-24 hours of processing your order. Items shipped from the manufacturer's distribution centers may take up to 3 business days to ship. Once your order has been processed you will receive a confirmation email with the shipping details. You should receive your order within 2-7 full business days from the date of the shipping details email.

 

Expedited Shipping | Signature/Delivery Confirmation | Insurance

In most cases, orders are eligible for additional shipping services including faster, expedited shipping, signature confirmation, delivery confirmation and package insurance. These services must be requested by phone prior to placing an order and customers are responsible for the additional fees associated with these services. Orders placed using our standard ground shipping method do not include signature confirmation, delivery confirmation or insurance. Family Footwear Center, Inc., the shipper and delivery company are not responsible for packages once they have reached the shipping address destination. As a result, if your shipping address is not a reliable and safe place for delivery companies to leave packages outside please inquire about these additional services prior to placing your order. 

 

International Shipping

Unfortunately we do not ship to any locations outside of the United States. Due to a high number of international shipping requests and SPAM emails our sales staff will not respond to any requests for shipment of products to any locations outside of the United States.

  

Out-of-Stock | Back-Ordered Items

In the event that an item you have ordered is out-of-stock or on back order we will notify you immediately with this information. Your credit card will not be charged until we have received instructions from you on how to proceed.

 

Tracking Numbers

Items ship from many different locations including multiple stores and manufacturer's distribution centers. As a result, we are unable to provide tracking numbers for orders unless the estimated delivery time from the shipping details email has passed. 

  

If you have not received your order after this period, please contact us directly with the following information:

 

  • 1.  First & Last Name
  • 2.  Web Order ID #

 

Online Customer Service Email:  sales@familyfootwearcenter.com 

Online Customer Service Phone: 888-855-0119

 

 

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At FamilyFootwearCenter.com we know how difficult it can be to buy work boots and shoes online. We pride ourselves on providing the best possible service and support to make your online shoe buying experience enjoyable. Browse our extensive online catalog for men and women to find just the right work boot, running shoe, slipper, sandal or casual shoe to meet your needs. Whether you're looking for mens logger boots from brands like Carolina, Chippewa, Red Wing and Wolverine or looking for the best nurses shoes from Dansko you're sure to find exactly what you need. Our collection of hunting boots from LaCrosse and Rocky Boots will give you the protection and comfort you need while hunting in the field. Or maybe you want to buy the best running shoes for women and men from brands like Asics and Saucony. Whatever type of shoe, work boot or sandal you're looking for we're confident you'll find it right here at FamilyFootwearCenter.com. Feel the Difference!

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