Return Policy

If you are not satisfied with your purchase, we will gladly accept a return for a full refund or an exchange for a different size or style on unworn merchandise only.

The Following Guidelines Apply For All Returns & Exchanges:

•  - Merchandise must be in original box/packaging and condition.
•  - Merchandise must be free of dirt, scuffs, stains, scratches, odor, discoloration, and blemishes.
•  - Returns will be accepted up to 60 DAYS from the original purchase date.
•  - Returns must include a completed Return Form.
•  - Packages sent back to us without a Return Form may delay the return process by an additional 5-7 business days.
•  - Customer is responsible for cost of packaging and shipping item(s) to us.
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Defective Merchandise

Our merchandise is guaranteed within 60 days of the purchase date from manufacturer defects such as sole separation, stitching coming undone, hardware(eyelets) breaking and factory or shipment damage to the merchandise . If any product you purchase is defective under these criteria we will replace the product or issue you a credit for a full refund.

Normal wear and tear such as outsole/insole wearing down, scuffs, scratches, laces breaking, discoloration or odor are not covered under any guarantee or warranty by either Family Footwear Center or the manufacturer. In addition, merchandise that is worn and deemed used cannot be returned or exchanged due to improper fit.

If you think you may have merchandise that is defective please email us at sales@familyfootwearcenter.com explaining why in details. Feel free to send us pictures if you so choose. We will evaluate the situation and if the merchandise appears to be defective, we'll arrange for a return shipment. Merchandise will not be evaluated for defects after 60 days from the purchase date.

How We Process Returns

Once we receive your return our staff will inspect the merchandise and verify that your return meets all of the above guidelines. You will be notified of the status within 2 business days of receieving your return. Refunds to your credit card are processed within 3 business days. Depending on your financial institution, it may take up to 14 business days for credits to appear on your statement.

How Do I Ship A Package Back To You?

Once you have packaged your return/exchange with the Return Form inside and our Address Label on the outside, please visit any of the businesses below to ship your package back to us. We encourage you to purchase insurance and delivery confirmation/tracking details on your package. Family Footwear Center is not responsible for your package until we have received it in our warehouse. Packages that are lost, stolen or damaged must be settled with the company who shipped your package.