Shipping Policy

FREE SHIPPING WITHIN THE CONTINENTAL UNITED STATES!!!

Sorry, NO SHIPMENTS to PO Boxes, Alaska or Hawaii.

How long will it take to get my order?

Once we have received your order we begin processing it immediately. Often times your item will be available from one of our stores and will ship within 24 hours. Other times items are shipped directly from manufacturer's warehouses. When this is the case, it may take up to 5 business days for your item to ship. Products on our website that are marked "Available Online Only" in red usually fall into this category.

In rare cases, we have to order an item from a manufacturer and have it sent to our store before we can ship it to you. When this is the case, we process this as a back-ordered item and notify you of the estimated shipping date. You can choose to accept the shipping date or cancel your order.

When your order has been processed and finalized you will receive a confirmation email with the shipping details. You should receive your package within 2-7 full business days from the date of the shipping confirmation email.

Expedited Shipping | Signature/Delivery Confirmation | Insurance

In most cases, orders are eligible for additional shipping services including faster, expedited shipping, signature confirmation, delivery confirmation and package insurance. These services must be requested prior to placing an order and customer's are responsible for the additional fees associated with these services. Orders placed using our standard free shipping method do not include signature confirmation, delivery confirmation or insurance and Family Footwear Center, Inc., the shipper and shipping delivery company are not responsible for packages once they have reached the shipping address destination. If you have any questions regarding our shipping policy or would like to request a quote for any of the above mentioned services please email us at sales@familyfootwearcenter.com. Please include your name, telephone number, shipping address, item(s) you are interested in ordering and which services you are interested in.

Out-of-Stock | Back-Ordered Items

In the event that an item you have ordered is out-of-stock or on back order we will notify you immediately with this information. Your credit card will not be charged until we have received instructions from you on how to proceed.

Tracking Numbers

Unfortunately, we do not provide tracking numbers for your order unless the estimated shipping time from the confirmation email has passed.

If you have not received your order after this period, please email us directly with the following information:

• 1.  First & Last Name
• 2.  Web Order ID #
•  
• **PLEASE NOTE**
• We will not provide tracking numbers unless 5 or more full business days have passed since we sent your email confirmation.

Online Customer Service Email: sales@familyfootwearcenter.com